Is your published pricing in Canadian currency?
All prices on our web site are displayed and billed in Canadian dollars.
Is you online ordering system secure?
You can place an order on our website at any time. Our online store is encrypted with 128bit SSL security by GeoTrust. This gives you both confidence and peace of mind knowing that all your sensitive information is kept secure and private. If you have any questions, please feel free to call us at 647-728-3858
What payment options do you offer?
Tao Tea Leaf accepts Visa and MasterCard for online shopping. Our payment gateway requires a billing address that accompanies the issued credit card in order to complete your order. We also accept PayPal. Simply select PayPal as your payment method in your shopping cart. Our website will direct you to your PayPal login page for you to make your payment.
Are all items listed in your online inventory section available?
TaoTea Leaf tries very hard to ensure that any items you may order will be available at the time of your order. However, there may be occasions when an item you have ordered, may be temporarily out of stock. Tao Tea Leaf no longer has a backorder policy for out of stock items. If there are items that are unavailable at the time of your order, they will be cancelled and removed from your order which allows us to expedite customer orders sooner without delays. A full refund will be issued for the missing items. If the missing items bring your order total below an amount that qualifies you for free shipping, we will contact you to ask if you would like to replace this item with an alternative so that you still have an opportunity to qualify for free shipping. If we are unable to provide an alternative product to maintain the amount over $50, additional shipping charges may apply to your order.
How does your shipping process work?
TaoTeaLeaf ships orders by Canada Post from Monday to Friday. All orders received by 1:00 p.m. EST will be processed and shipped that same day (depending on stock availability). Our Flat Rate Shipping Program is as follows: Canada:$9.99 CAD to Ontario and Quebec; $13.99 CAD to Nova Scotia, New Brunswick, Manitoba, British Columbia, Prince Edward Island, Saskatchewan, Alberta and Newfoundland and Labrador; $18.99 CAD to Nunavut, Yukon and Northwest Territories. United States; $15.99 CAD to all states.Online order over $35 CAD, free shipping to Canadian address;
What is your Returns Policy?
Since tea is considered a Natural Dry Food, we do not accept returns. We do, however, offer in-store credits for Tea Accessories. Shipping related charges are not refundable. To return an item within 30 days of purchase, simply indicate the reason for your return on your invoice, include it with your return and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post.
What happens if a price listed on the website is incorrect?
In the event that a www.taotealeaf.com product is mistakenly listed at an incorrect price, Tao Tea Leaf reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.taotealeaf.com without notice at any time, for any reason.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of Tao Tea Leaf.